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Terms of Service

Last updated: March 24, 2026

1. Agreement to Terms

By accessing or using the Chaton platform ("Service"), operated by Digitalog Inc. ("Company", "we", "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must immediately cease use of the Service. Your continued use of the Service constitutes irrevocable acceptance of these Terms, including any subsequent amendments.

2. Description of Service

Chaton is an omnichannel customer support platform that enables businesses to manage customer communications across multiple messaging channels (including but not limited to web chat widgets, LINE, WhatsApp, Facebook Messenger, Instagram, KakaoTalk, Naver TalkTalk, and TikTok). The Company acts solely as a messaging intermediary and technology provider, providing tools to facilitate communication between businesses and their customers. The Company does not control, endorse, or assume any responsibility for the content, accuracy, or legality of messages transmitted through the Service.

3. User Accounts

  • You must provide accurate and complete information when creating an account.
  • You are solely responsible for maintaining the confidentiality of your account credentials.
  • You are fully responsible for all activities that occur under your account, whether authorized or unauthorized.
  • You must immediately notify us of any unauthorized use of your account.
  • The Company shall not be liable for any loss or damage arising from your failure to safeguard your account credentials.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
  • Send spam, unsolicited messages, or content that violates third-party messaging platform policies.
  • Transmit any malicious code, viruses, or harmful content through the Service.
  • Attempt to reverse-engineer, decompile, disassemble, or derive the source code of the Service.
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
  • Use the Service to harass, abuse, defame, or harm other individuals.
  • Use the Service in any manner that could interfere with, disrupt, or impose an unreasonable burden on the Service infrastructure.
  • Resell, sublicense, or redistribute the Service without prior written consent from the Company.
  • Use automated systems (bots, scrapers, crawlers) to access the Service without authorization.

Violation of this section may result in immediate suspension or termination of your account without notice or refund.

5. Content Responsibility

You are solely responsible for all content transmitted through the Service, including messages, images, files, and any other data. The Company does not monitor, review, endorse, or assume any liability for user-generated content. You represent and warrant that you have all necessary rights, licenses, and permissions to transmit such content and that your content does not violate any third-party rights or applicable laws.

The Company reserves the right, but has no obligation, to remove or disable access to any content that violates these Terms or is otherwise objectionable, at its sole discretion.

6. Third-Party Channel Disclaimer

The Service integrates with third-party messaging platforms (LINE, WhatsApp, Facebook Messenger, Instagram, KakaoTalk, Naver TalkTalk, TikTok, Slack, Microsoft Teams, and others). The Company:

  • Bears absolutely no responsibility for any outages, disruptions, failures, or degradation of service caused by, arising from, or related to third-party messaging platforms.
  • Does not guarantee the availability, reliability, performance, uptime, or data integrity of any third-party channel.
  • Is not liable for any changes, modifications, deprecations, or discontinuations of third-party APIs, terms of service, or policies that may affect the functionality of the Service.
  • Does not assume responsibility for message delivery failures, delays, data loss, or corruption attributable to third-party platforms.
  • Is not liable for any actions taken by third-party platforms against your account, including suspension, restriction, or termination of access.
  • Does not warrant that integrations with third-party platforms will remain available, functional, or compatible indefinitely.

You acknowledge and agree that the functionality of the Service is inherently dependent on the availability and proper operation of these third-party platforms, and the Company shall be held completely harmless for any and all issues arising from, caused by, or related to such platforms.

7. Service Availability & Downtime

  • The Service is provided on a commercially reasonable efforts basis. The Company does not guarantee 100% uptime or uninterrupted access.
  • The Company may perform scheduled or unscheduled maintenance, updates, or modifications that may temporarily disrupt the Service.
  • The Company shall not be liable for any downtime, data loss, or service interruption resulting from maintenance, system failures, cyberattacks, force majeure events, or circumstances beyond our reasonable control.
  • No service level agreement (SLA) credits or compensation shall be provided unless expressly agreed in a separate written agreement.

8. Data Processing & AI

  • The Service may utilize artificial intelligence (AI) and machine learning technologies to provide features such as auto-responses, content classification, translation, and analytics.
  • AI-generated outputs are provided "as is" without any warranty of accuracy, completeness, or fitness for any particular purpose.
  • The Company shall not be liable for any actions taken, decisions made, or damages suffered based on AI-generated content or recommendations.
  • You are solely responsible for reviewing and approving AI-generated responses before they are sent to your customers.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
  • THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES REGARDING THE RELIABILITY, AVAILABILITY, TIMELINESS, SECURITY, ACCURACY, OR COMPLETENESS OF THE SERVICE.
  • IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR ANY OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE.
  • THE COMPANY'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE LESSER OF: (A) THE AMOUNT PAID BY YOU TO THE COMPANY IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100).
  • THE FOREGOING LIMITATIONS SHALL APPLY REGARDLESS OF THE LEGAL THEORY UPON WHICH THE CLAIM IS BASED, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE.
  • The Company is not liable for any damages resulting from unauthorized access to or alteration of your transmissions, data, or account.
  • The Company is not liable for any loss arising from your reliance on the Service, including but not limited to missed messages, failed deliveries, or delayed responses.

10. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

  • Your use or misuse of the Service.
  • Your violation of these Terms.
  • Your violation of any applicable laws, regulations, or third-party rights.
  • Any content you transmit through the Service.
  • Any claims by your customers, end users, or other third parties related to your use of the Service.
  • Any breach of your representations and warranties under these Terms.

This indemnification obligation shall survive the termination or expiration of these Terms.

11. Intellectual Property

All intellectual property rights in the Service, including but not limited to software, algorithms, source code, object code, designs, logos, trademarks, trade secrets, and documentation, are and shall remain the exclusive property of the Company. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service solely in accordance with these Terms. No ownership rights are transferred to you under these Terms.

12. Termination

  • The Company reserves the right to suspend or terminate your access to the Service at any time, with or without cause and with or without notice, at its sole discretion.
  • Upon termination, your right to use the Service will immediately cease, and the Company may delete your data after a reasonable retention period.
  • You may terminate your account at any time by contacting support. No refunds shall be provided for any prepaid fees.
  • Provisions that by their nature should survive termination shall survive, including but not limited to Sections 5, 6, 7, 8, 9, 10, 11, 14, and 15.

13. Force Majeure

The Company shall not be liable for any failure or delay in performance of its obligations under these Terms resulting from causes beyond its reasonable control, including but not limited to: natural disasters, acts of God, war, terrorism, riots, pandemics, epidemics, government actions, power failures, internet or telecommunications failures, cyberattacks, or third-party service disruptions.

14. Modifications to Terms

The Company reserves the right to modify these Terms at any time at its sole discretion. Changes will be effective immediately upon posting to the Service. It is your responsibility to review these Terms periodically. Your continued use of the Service after any modification constitutes irrevocable acceptance of the revised Terms.

15. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea, without regard to its conflict of law provisions.

Any and all disputes, controversies, or claims arising out of or relating to these Terms, the Service, or the relationship between the parties shall be subject to the exclusive jurisdiction of the Seoul Central District Court, Republic of Korea. The parties irrevocably submit to the jurisdiction of such court and waive any objection to the laying of venue in such court.

Notwithstanding the foregoing, the Company reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or to prevent irreparable harm.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

17. Entire Agreement

These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and the Company regarding the Service, and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written.

18. Waiver

The failure of the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms shall be effective only if made in writing and signed by the Company.

19. Contact

If you have any questions about these Terms, please contact us at:

Digitalog Inc.
Email: support@chaton.work